In these terms and conditions (Terms), “we” “us” and “our” refers to Kickz101 Webstore Pty Ltd (trading as Kickz101). A reference to "you", "your" or "purchaser/s" means a user of this Website who may also purchase products using this Website (Website). Your access to and use of all information on the Website as well as the purchase of our product/s is provided pursuant to the Terms. The Terms apply to all users of the Website and by using the Website and purchasing from us, you agree to be bound by these Terms. Whilst the Website can be viewed by the general public, all persons who purchase products from us must elect to have products sent to an Australian postal address.
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds and returns
You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Please keep your proof of purchase — e.g. your receipt.
This information doesn’t limit the scope your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.
Applying for Warranty and Product Returns
To return a faulty or damaged product, please send an email to firstname.lastname@example.org with details on the fault or damage, and if possible, include pictures.
All of our prices are in Australian dollars (AUD) and include Australian GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers. All transactions are processed in AUD.
Payment for Orders
Payment options include VISA, Mastercard or direct deposit. We only accept Australian issued credit cards. The credit card holder must be either the billing or shipping recipient.
Shipping and Delivery Policy
We deliver products Australia wide using Australia Post. Please provide a physical delivery address where someone is likely to be available to accept the delivery during business hours. Delivery to PO boxes is not available. Shipping costs are influenced by the size and weight of the product and your location. We aim to ship all orders, where products are in stock, within 1-2 business days. Shipping times are estimated at between 1-5 business days depending on your location within Australia and are subject to the limitations of our third party carriers. All risk of loss or damage to the products passes to you when we dispatch the products. If for any reason we are unable to dispatch your order we will notify you within 2 business days.
At this time Kickz101 Webstore does not ship orders outside of Australia or New Zealand.
Order Cancellation Due To Error or Unavailability
Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar genuine mistake, we reserve the right to cancel the relevant transaction and offer the product to you again at the correct price and/or with the correct information. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited. Where a product is out of stock or is temporarily unavailable, we will endeavor to dispatch the product as soon as practical after we receive it from our distributors. Where a product becomes permanently unavailable, we will cancel the relevant order and where your credit card has been charged, we will immediately refund your credit card for the total amount debited. We will attempt to contact you to let you know before this is to occur. Hyperlinks
Kickz101 Webstore payments are processed on servers with a 128 bit SSL certificate. As well, Kickz101 Webstore's ecommerce hosting and software is Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant.